- CA ON00372 431
Part of City of Thunder Bay fonds
Quality Management / Quality Assurance programs are run in a coordinated fashion in all operating Homes. Some files relate only to a particular location while some deal with policy across all.
Most notably, the Quality Management program and program revisions are being preserved. The program details the mandate for the Homes for the Aged, and subsequently, the standards for specific sections (Administration, Dietary Services, Housekeeping, Laundry, Nursing, Maintenance, Recreational, Pastoral). Similarly, a number of sectional Quality Assurance handbooks are being preserved.
Additionally, there are minutes, agendas, and reports that reflect the committee work being conducted to maintain quality in the homes (e.g. Medical Advisory Committee or the Health and Safety Committee), and a number of focus group activities produced completed surveys and questionnaires that show tenants’ satisfaction with the services provided at Thunder Bay’s Homes for the Aged.